Frequently asked questions

Transit time depends on the direction and chosen transport method. Express delivery takes 1–2 days, while standard delivery takes 5–7 business days. Sea freight taking 40–60 days is also available for large and heavy cargo from the UAE to Russia.

When arranging your shipment, we provide an estimated delivery time in advance based on the route, cargo type and chosen tariff.

We operate throughout Russia and in all UAE emirates. Our main receiving point in Russia is in Moscow, but you can send cargo from any region: we can arrange pickup from your address, or you can send the shipment to our Moscow warehouse using a domestic delivery service.

In the UAE, we arrange cargo pickup in Dubai, Sharjah, Abu Dhabi and the other emirates. Delivery in Russia is available not only in Moscow but also in other cities and regions.

Yes. We can arrange the entire route from the sender’s address to the recipient’s address. We collect the cargo, receive it at our warehouse, prepare and pack it if needed, handle the paperwork and dispatch it to the chosen destination.

You can also collect cargo from our warehouse — choose your preferred collection or delivery option when arranging the shipment.

Express shipments follow a priority route and arrive within the stated timeframe — delays with this service are almost entirely ruled out.

In rare cases, standard and sea freight deliveries may take longer. This can be due to additional customs checks, documentation requirements for certain cargo categories, public holidays and weekends, weather conditions, changes to transport schedules, or congestion at ports and terminals.

The main calculation uses the actual cargo weight measured on scales, at a rate per kilogram. The rate depends on the direction, chosen delivery method and product category.

Volumetric weight may apply to certain oversized loads. We tell you the applicable rate before dispatch and provide the final shipping price after receiving and weighing the cargo.

Yes. Necessary customs procedures, including import and export clearance, are already included in the delivery price. No additional customs payments are required when receiving the cargo.

Only additional services are charged separately if needed: courier pickup, special packaging or wooden crating, insurance and other services agreed with the client in advance.

You can pay for transport when sending or receiving the cargo, depending on the direction and chosen delivery method.

Payment is available in cash or by transfer. For businesses, we can also agree payment by bank transfer and provide the necessary documents.

Yes. We can offer individual terms and special rates to clients with regular shipments and companies with a steady cargo volume.

Pricing takes into account the direction, product category, weight, volume and shipment frequency. Higher regular shipping volumes may qualify for more favourable terms.

Yes. Neither the sender nor the recipient needs to be present in person. Simply provide the pickup address, delivery address, cargo type and approximate dimensions and weight. We arrange pickup, warehouse receipt, packing if needed, paperwork and onward delivery to the recipient.

Yes. Send us a product link or details of what you need to buy, including the quantity and any other requirements. We will calculate the cost and agree it with you.

Once the goods have been paid for, we make the purchase, arrange receipt at our warehouse, check the order, repack it if needed and dispatch it to the required destination.

The goods must be paid for in advance, while delivery can be paid for separately on receipt. The purchasing service is available in both the UAE and Russia.

We handle a wide range of cargo, including complex categories that may require special documentation. If you are unsure whether a particular item can be transported, send us a photo and description — we will check and let you know the conditions in advance.

We do not accept weapons and ammunition, narcotic drugs and psychotropic substances, alcohol, tobacco products and cigarettes, medicines, explosive or hazardous substances, or goods prohibited by the laws of the country of departure or destination.

Yes. Cargo can be insured for its declared value. Insurance costs 5% of the assessed cargo value. If an insured event occurs and the insurance conditions are met, the declared cargo value is compensated in full.

Before dispatch, we check the condition of the cargo and recommend recording its appearance and contents in photos or video.

If you discover damage on receipt, immediately take photos and video of the cargo, its packaging and the damage itself, and contact us.

For valuable and fragile shipments, we recommend arranging insurance in advance and declaring the true assessed value. If the event is covered by insurance, compensation is arranged in accordance with the declared value and insurance terms.